Shipping policy

Shipping Policy

At Edit Velvet, we aim to make the delivery process simple and transparent. This Shipping Policy explains how orders are processed and delivered within the United States.

1. Shipping Availability

Edit Velvet currently ships to addresses within the United States.

We are unable to ship to locations outside the United States at this time.

2. Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday.

Processing begins after your order has been successfully placed and payment has been confirmed.

Orders may require additional processing time during holidays, promotional periods, or periods of unusually high order volume.

3. Delivery Time

After processing, standard delivery typically takes approximately 5–10 business days.

The estimated total delivery time is therefore:

Processing: 1–2 business days
Transit: 5–10 business days
Estimated total: 6–12 business days

Delivery estimates are provided as a general guideline and are not guaranteed delivery dates.

4. Shipping Costs

Standard shipping is free for eligible orders.

Any applicable shipping charges or available shipping options will be clearly displayed during checkout before you complete your purchase.

5. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

6. Delivery Delays

While we work to provide timely delivery, delays may occasionally occur due to circumstances outside our control, including:

Carrier delays
Severe weather
Holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete delivery information

If your order is delayed, please allow additional time for the carrier to complete delivery.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address if the order has not yet entered processing.

Once an order has been processed or shipped, we may be unable to make address changes.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact customer service so we can help review the situation.

For packages marked as delivered by the carrier but not received, please first check around your delivery location and with household members or neighbors before contacting us.