Refund policy

Return & Refund Policy

At Edit Velvet, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the terms outlined below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items should:

Be unused and unworn
Be in their original condition
Have original tags attached, where applicable
Include original packaging, where applicable
Not show signs of washing, alteration, damage, or excessive use

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

A return may be refused if an item:

Has been worn, washed, or used
Has been altered or modified
Is damaged due to customer handling
Is missing required tags or packaging
Is returned after the 30-day return period
Is not in its original condition

3. How to Request a Return

Before sending an item back, please contact Edit Velvet Customer Service with your:

Order number
Reason for the return
Description of the item
Photos, if the item is damaged, defective, or incorrect

Please wait for return instructions before shipping the item.

4. Return Shipping

For standard returns, the customer may be responsible for the cost of return shipping.

If you received a damaged, defective, or incorrect item, please contact us before returning it so we can review the issue and provide appropriate instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or different from the item you ordered, contact us as soon as possible.

We may request photographs or additional information to verify the issue and determine the appropriate resolution.

6. Refunds

Once your returned item is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds are processed within 15 days after the return has been received and approved.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

7. Order Changes & Cancellations

You may request an order change or cancellation within 12 hours of placing your order.

After 12 hours, your order may have entered processing or fulfillment, and we may be unable to make changes or cancel it.

If you need to cancel or modify an order, please contact us as soon as possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a replacement shipment is requested.

9. Refund Exceptions

Refunds may not be available for items that do not meet our return requirements or for returns submitted after the applicable 30-day return period.

Any applicable shipping charges are generally non-refundable unless otherwise required by applicable law or determined by Edit Velvet based on the circumstances of the order.