Payment Policy

Payment Policy

At Edit Velvet, we aim to provide a secure, straightforward, and transparent checkout experience. This Payment Policy explains the payment methods, currency, and payment-related terms that apply to purchases made through our store.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Amazon Pay

  • Google Pay

  • Diners Club

  • Shop Pay

  • PayPal

  • Other payment methods displayed and available at checkout

Available payment options may vary depending on your device, location, and checkout availability.

2. Currency

All payments made through Edit Velvet are processed in U.S. Dollars (USD) unless otherwise indicated at checkout.

Prices displayed on our website are shown in USD unless otherwise stated.

3. Payment Authorization

When you place an order, your selected payment provider may authorize the transaction to confirm that the payment method is valid and that sufficient funds or credit are available.

Your order will be processed after the payment has been successfully authorized and confirmed.

4. Order Confirmation

After successfully completing your purchase, you should receive an order confirmation containing your order details.

If you do not receive an order confirmation, please check your email's spam or promotional folders before contacting customer service.

5. Payment Security

We use secure checkout and payment-processing systems designed to protect payment information during transactions.

Edit Velvet does not request sensitive payment information, such as your full card password or security credentials, through unsolicited emails or messages.

6. Billing Information

Customers are responsible for providing accurate billing and payment information during checkout.

If the information provided cannot be verified or the payment cannot be authorized, your order may be delayed, declined, or cancelled.

7. Pricing and Charges

The price displayed at checkout is the amount applicable to your purchase, along with any applicable shipping charges or other charges clearly presented before you complete the order.

Payment must be successfully completed before an order can be processed.

8. Order Changes & Cancellations

You may request an order change or cancellation within 12 hours of placing your order.

After 12 hours, the order may have entered processing or fulfillment, and we may be unable to make changes or cancel it.

9. Refunds

If an approved refund is issued, it will generally be returned to the original payment method used for the purchase.

Approved refunds are processed within 15 days after the return has been received and approved.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

10. Payment Issues

If your payment is declined or you experience an issue during checkout, please verify your billing and payment information and try again.

If the issue continues, please contact your payment provider or Edit Velvet Customer Service for assistance.

11. Contact Us

If you have questions regarding payments, orders, refunds, or checkout, please contact Edit Velvet Customer Service.

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (MST) Mountain Standard Time (Albuquerque, New Mexico)

Response Time: We strive to respond to all emails within 24 business hours.